PRIORITY URGENT CARE — MEMBERS ONLY
PRIORITY CONCIERGE SERVICES
Direct access to a licensed provider — anytime you need it, from wherever you are.
Skip the waiting room. As a Priority Concierge member, you have 24/7 direct phone access to one of our experienced providers for urgent medical questions, medication guidance, prescription support, and clinical advice — with no appointment required.
☎ Available 24 hours a day, 7 days a week
🧑🏽⚕️ Licensed Connecticut & Massachusetts providers
⚡ No appointment. No waiting room.
🔒 HIPAA-compliant communications
PRIORITY URGENT CARE — MEMBERS ONLY
PRIORITY CONCIERGE SERVICES
Direct access to a licensed provider — anytime you need it, from wherever you are.
Skip the waiting room. As a Priority Concierge member, you have 24/7 direct phone access to one of our experienced providers for urgent medical questions, medication guidance, prescription support, and clinical advice — with no appointment required.
☎ Available 24 hours a day, 7 days a week
🩺 Licensed Connecticut & Massachusetts providers
⚡ No appointment. No waiting room.
🔒 HIPAA-compliant communications
WHY WE BUILT THIS SERVICE
We listened. You asked. So we answered.
“Should I go to the ER, urgent care, my primary — or do I even need to be seen at all?”
— THE QUESTION WE HEAR EVERY DAY
We’ve been paying close attention to the evolving needs of our patients. Every day, our offices receive calls from people who simply aren’t sure how to handle their medical concern. Nearly all of those calls share the same core question, and it’s a fair one.
Until now, due to insurance and legal restrictions, urgent care facilities — ours and every other — have not been able to offer formal medical advice over the phone to patients who aren’t already established under our care.
Priority Concierge Services changes that. By creating this service, we are now able to meet the complete urgent care needs of our patients while saving them from the frustration of unnecessary trips, surprise insurance bills, and time spent looking for the right care venue.
We know firsthand how it feels to load up the kids, drive to urgent care, and find out the visit could have been avoided entirely with the right advice or a simple over-the-counter remedy. That ends here.
WHY WE BUILT THIS SERVICE
We listened. You asked. So we answered.
“Should I go to the ER, urgent care, my primary — or do I even need to be seen at all?”
— THE QUESTION WE HEAR EVERY DAY
We’ve been paying close attention to the evolving needs of our patients. Every day, our offices receive calls from people who simply aren’t sure how to handle their medical concern. Nearly all of those calls share the same core question, and it’s a fair one.
Until now, due to insurance and legal restrictions, urgent care facilities — ours and every other — have not been able to offer formal medical advice over the phone to patients who aren’t already established under our care.
Priority Concierge Services changes that. By creating this service, we are now able to meet the complete urgent care needs of our patients while saving them from the frustration of unnecessary trips, surprise insurance bills, and time spent looking for the right care venue.
We know firsthand how it feels to load up the kids, drive to urgent care, and find out the visit could have been avoided entirely with the right advice or a simple over-the-counter remedy. That ends here.
WHAT’S INCLUDED
The Care You Need, When You Need It
Your membership provides direct clinician access for real medical questions — not a nurse line or a chatbot.
Direct Provider Line
Reach a licensed provider directly by phone — 24 hours a day, including nights, weekends, and holidays. No gatekeepers.
Medication & Prescription Guidance
Questions about a medication, side effects, drug interactions, or whether you need a prescription? Talk it through with a provider who can help.
Symptom Assessment
Not sure if your symptoms warrant a visit? Get a real clinical assessment and clear direction on what to do next — without leaving home.
Care Coordination
Need a referral, a follow-up, or help navigating a specialist? We can help direct your care and make sure nothing falls through the cracks.
Coverage for Your Household
Family plans extend your membership to everyone in your household — one annual fee covers your whole family with no per-person limit.
Priority Clinic Access
Members receive priority scheduling and discounted rates at all Priority Urgent Care locations across Connecticut and Massachusetts.
WHAT’S INCLUDED
The Care You Need, When You Need It
Your membership provides direct clinician access for real medical questions — not a nurse line or a chatbot.
Direct Provider Line
Reach a licensed provider directly by phone — 24 hours a day, including nights, weekends, and holidays. No gatekeepers.
Medication & Prescription Guidance
Questions about a medication, side effects, drug interactions, or whether you need a prescription? Talk it through with a provider who can help.
Symptom Assessment
Not sure if your symptoms warrant a visit? Get a real clinical assessment and clear direction on what to do next — without leaving home.
Care Coordination
Need a referral, a follow-up, or help navigating a specialist? We can help direct your care and make sure nothing falls through the cracks.
Coverage for Your Household
Family plans extend your membership to everyone in your household — one annual fee covers your whole family with no per-person limit.
Priority Clinic Access
Members receive priority scheduling and discounted rates at all Priority Urgent Care locations across Connecticut and Massachusetts.
HOW IT WORKS
Simple by Design
Four steps from concern to clinical clarity.
HOW IT WORKS
Simple by Design
Four steps from concern to clinical clarity.
Choose Your Plan
Select an individual or family membership — or pay per call when you need it. Annual plans lock in the best rate.
Register Securely
Complete a brief registration through our secure Stripe-powered portal. Your credentials are created instantly.
Call When You Need To
Use your dedicated member line to reach a Priority provider at any hour — day, night, or weekend.
Get Real Answers
Speak directly with a licensed clinician. No triage scripts, no callbacks — just straightforward medical guidance.
MEMBERSHIP PLANS
Transparent, Annual Pricing
No hidden fees. Cancel anytime. Plans renew annually.
- 24/7 direct provider phone access
- Unlimited calls for covered conditions
- Medication & prescription guidance
- Symptom assessment & triage
- Priority clinic scheduling
- Member discount at all locations
- Everything in Individual
- Coverage for all household members
- Pediatric-friendly provider access
- One plan, one renewal date
- Priority scheduling for all members
- Family discount at all locations
- All Individual plan benefits
- Available to adults 65+ or veterans
- ID verification required at enrollment
- Medicare supplement guidance available
- Priority clinic scheduling
- Member discount at all locations
MEMBERSHIP PLANS
Transparent, Annual Pricing
No hidden fees. Cancel anytime. Plans renew annually.
- 24/7 direct provider phone access
- Unlimited calls for covered conditions
- Medication & prescription guidance
- Symptom assessment & triage
- Priority clinic scheduling
- Member discount at all locations
- Everything in Individual
- Coverage for all household members
- Pediatric-friendly provider access
- One plan, one renewal date
- Priority scheduling for all members
- Family discount at all locations
- All Individual plan benefits
- Available to adults 65+ or veterans
- ID verification required at enrollment
- Medicare supplement guidance available
- Priority clinic scheduling
- Member discount at all locations
AVAILABILITY
ALWAYS AVAILABLE
Member line hours and clinic location availability.
24 / 7 / 365
Your direct provider line is staffed around the clock — no exceptions for nights, weekends, or holidays.
In-Person Locations
Members receive priority scheduling at all locations. Call hours may vary by site.
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